Shipping Policy

Effective Date: [01.08.2025]

At Crax, we are committed to delivering your orders quickly and safely. This Shipping Policy outlines how we handle deliveries, timelines, and related information.

1. Shipping Coverage

Crax currently ships to most locations across India. For remote or unserviceable areas, our support team will contact you after order placement.

2. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Processing times may vary during holidays, sales, or high-demand periods.

3. Estimated Delivery Time

Delivery usually takes:

• 3–7 business days for metro cities
• 5–10 business days for other areas

Please note that delivery times may vary due to courier delays or weather conditions. Crax is not responsible for delays caused by third-party logistics providers.

4. Shipping Charges

Crax offers free or discounted shipping on selected products. Any applicable shipping fees will be shown during checkout.

5. Tracking Your Order

Once your order is shipped, Crax will provide a tracking ID via email or WhatsApp. You can use it to track the status of your package.

6. Cash on Delivery (COD)

Cash on Delivery is available on selected products and pincodes. If unavailable, you’ll be notified during checkout.

7. Delivery Issues

If your package is delayed, damaged, or lost, please contact Crax support immediately so we can assist you with a resolution.

8. Contact Us

📞 WhatsApp Support: 6003859063
📧 Email: shopcrax@gmail.com